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Elements and Performance Criteria

  1. Prepare for mistake proofing
  2. Analyse processes
  3. Identify options for mistake proofing
  4. Facilitate the implementation of mistake proofing
  5. Embed mistake proofing

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Mistake proofing activities include one or more of:

physical barriers that prevent errors (e.g. automatic shutoff guide rails, equipment, leads and supplies that can only be used the correct way, and secure areas)

‘virtual’ barriers built into information technology (IT) and data systems (e.g. required fields, data validation rules, centrally managed templates and workflows, and password protected files)

visual or physical reminders of the correct action or sequence (e.g. colour coding, visual procedures and dividers)

visual or auditory alerts about incorrect action

reducing data errors through simplified forms or moving to electronic data capture

standardised workflows and templates for documentation.

Options for mistake proofing require consideration of one or more of:

feasibility

cost

capacity to reduce muda (waste).

Criteria that support value to the customer require consideration of one or more of:

ease and cost of implementation

capacity to prevent errors

the impact to the customer from the errors.

Knowledge Evidence

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

principles, purpose and methods of mistake proofing

root cause analysis techniques, such as:

5 Whys

Pareto analysis

fishbone diagrams

office deliverables in own workplace and processes used to achieve them

contribution of office processes to the value stream

methods of identifying and evaluating options

work health and safety (WHS) requirements relevant to the target work areas

principles of change management.